... they have to go and fuck things up.
Lured in by their Black Friday sale for Neverwinter, I decided to buy their biggest Zen bundle for $200/£160. I hadn't given them any money in nearly half a year while having a fair bit of fun with the game, so it seemed only fair that I should buy some Zen again - I had just been holding out for some good charge rewards. Then I saw this page, which included the all-important line: "If you charge in any tier, you’ll receive all items in the tiers below,
so charging $20, will grant you both the Zhentarim Warlock and the
Neverwintan Noble Title." So I would get $200 worth of Zen, a bunch of bonus Zen, three mounts, a companion and a title? Sweet!
Except, once they had my money I was redirected to a page where I was prompted to spend my "reward points" and lo and behold, there were nowhere near enough of them to buy all the rewards I had supposedly earned. I was relieved to find on the forums that I wasn't the only one who had noticed this.
However, Cryptic's response so far has been less than impressive, as it basically comes down to "oops, we'll look into it after the weekend" while also quickly removing the "you'll receive all the items in the tier below" line from the promotion page. Apparently the promotion was never meant to work as advertised. Can you say "bait and switch"? I really would have expected more professionalism from a company that is happy to take these amounts of money from their customers.